Privacy Policy
Who we are
The data controller is Maker Technologies Ltd (Company Number 3101437), registered office 139 Red Bank Road, Blackpool, FY2 9HZ. Privacy queries: privacy@maker-tech.com or 01704 832626. Our data processing is governed by the UK GDPR and the Data Protection Act 2018 (and where relevant the EU GDPR).
What data we collect
Data you provide directly
- Contact details (name, email, phone) when you enquire, book a meeting, or sign up
- Business details (company name, job title, industry) for proposals or service information
- Support data when raising tickets (logs, screenshots, configuration details)
- Payment information if you purchase services (processed by secure payment providers)
- Recruitment data (CV, cover letter, work history) if you apply for roles
- Marketing preferences (subscriptions, consent choices)
Data collected automatically
- Usage data (pages visited, links clicked, session duration, referrers)
- Device and network data (IP address, browser type, operating system, approximate location)
Analytics and cookies
We measure site usage with a privacy-focused analytics tool (GoatCounter) hosted on our own servers. It sets no cookies, stores nothing on your device, and keeps only aggregate statistics such as pages viewed, referrer, browser type and country. It does not build profiles of individual visitors, and no analytics data is shared with anyone else. This site sets no cookies at all, which is why you won't see a cookie banner.
AI tools on this site
Where this site offers AI-powered features (such as an assistant or assessment tools), we collect message content and timestamps, and messages are processed by our AI infrastructure providers to generate responses. We do not use your conversations to train models for other customers. Please do not share special-category or highly confidential information through these tools unless expressly requested as part of a contracted support engagement.
How we use your data
- Website & services: responding to enquiries, delivering proposals (legal basis: contract, legitimate interests)
- Customer support: troubleshooting, ticket updates (contract, legitimate interests)
- AI features: answering questions, routing to our team (legitimate interests, consent)
- Security & fraud prevention: detecting abuse, protecting systems (legitimate interests, legal obligation)
- Marketing: newsletters and updates (consent, legitimate interests)
Data sharing
We do not sell your personal data. We only share data with:
- Service providers: hosting, CRM, email and AI infrastructure
- Professional advisers: accountants, auditors, legal counsel
- Authorities: where required by law or to protect rights
- Business transfers: in a reorganisation, merger or sale
A current list of key processors is available on request.
Data retention
- Enquiries: 24 months from last interaction
- Support tickets: 12–36 months
- AI conversation logs: 12 months
- Recruitment: 6–12 months
- Contracts & billing: 6–7 years (legal requirement)
Your rights
Under the UK GDPR you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time
- Lodge a complaint with the ICO (ico.org.uk, 0303 123 1113)
To exercise these rights, contact privacy@maker-tech.com. We aim to respond to privacy requests within one month (or as required by law).
Security
We use appropriate technical and organisational measures including access controls and encryption, network segregation and vulnerability management, logging, audits and staff training, and breach notification procedures. No system is 100% secure; if we become aware of a data breach affecting you, we will notify you and regulators where legally required.
Contact
Questions about this policy? Email privacy@maker-tech.com or write to Maker Technologies Ltd, 139 Red Bank Road, Blackpool, FY2 9HZ.
Last updated: July 2026